Grievance Redressal

Prime Axis Capitals is committed to providing excellent customer service. We take all complaints seriously and aim to resolve them promptly and fairly. We have established a comprehensive grievance redressal mechanism to address customer concerns effectively.

You can register your complaint through the following channels: **Level 1 - Customer Support** • Email: support@primeaxis.in • Phone: +91 74286 14189 (Mon-Sat, 9 AM - 8 PM) • Response Time: Within 24 hours • Resolution Time: Within 7 working days **Level 2 - Grievance Officer** If your complaint is not resolved at Level 1, escalate to: • Email: grievance@primeaxis.in • Response Time: Within 48 hours • Resolution Time: Within 15 working days

When lodging a complaint, please provide: • Your full name and contact details • Loan application number or account number • Date of the incident or issue • Detailed description of the complaint • Any supporting documents or screenshots • Previous communication reference (if any)

**Nodal Officer - Grievance Redressal** Name: [Officer Name] Designation: Grievance Redressal Officer Email: grievance@primeaxis.in Phone: +91 74286 14189 (Mon-Sat, 9 AM - 8 PM) Address: [Company Address], [City], [State] - [PIN] Office Hours: Monday to Saturday, 9:00 AM to 6:00 PM

If your grievance remains unresolved: **Level 3 - Principal Nodal Officer** • Email: principal.nodal@primeaxis.in • Resolution Time: Within 30 working days **Level 4 - Ombudsman** If not satisfied with our resolution, you may approach: • Banking Ombudsman (for banking-related complaints) • RBI Ombudsman (for NBFC-related complaints) • Consumer Disputes Redressal Forum

You will receive: • Unique complaint reference number • Regular updates on complaint status • Final resolution communication Track your complaint status at: www.primeaxis.in/track-complaint or call our helpline.

As per regulatory guidelines, we adhere to the following timelines: • Acknowledgment: Within 24 hours • First response: Within 7 working days • Final resolution: Within 30 working days • Closure intimation: Within 3 working days of resolution

We promise to: • Treat all complaints with fairness and transparency • Not discriminate against customers who raise complaints • Protect complainants from retaliation • Provide written responses to all formal complaints • Keep you informed throughout the resolution process