Refund Policy

Processing fees charged by Prime Axis Capitals are non-refundable under the following circumstances: • If the loan application is rejected due to incomplete or incorrect information provided by the applicant • If the applicant withdraws the application after document verification has been initiated • If the application is rejected due to the applicant's credit history or eligibility criteria

Processing fees may be refunded in the following cases: • If the application is cancelled before document verification begins (within 24 hours of submission) • If Prime Axis Capitals is unable to process the application due to technical issues on our end • If the loan product requested is no longer available through our platform

To request a refund: 1. Contact our customer support at refunds@primeaxiscapital.in 2. Provide your application reference number 3. State the reason for the refund request 4. Our team will review your request within 5-7 business days Approved refunds will be processed within 10-15 business days to the original payment method.

In certain cases, partial refunds may be granted: • If only a portion of the services were utilized • If the application was partially processed before withdrawal • The refund amount will be calculated based on the stage of application processing

The following charges are non-refundable: • Government fees and statutory charges • Third-party verification fees (credit bureau checks, property verification, etc.) • Legal and documentation charges once services are rendered • Convenience fees for payment processing

If a loan is sanctioned but you wish to cancel: • Cancellation must be requested before loan disbursement • Processing fees will not be refunded • Any charges paid to partner institutions may be deducted • Contact your relationship manager immediately for cancellation requests

For refund-related queries: Email: refunds@primeaxiscapital.in Phone: +91 74286 14189 (Mon-Sat, 9 AM - 8 PM) Reference: Your application ID must be included in all communications